FAQs

1. What is your store returns policy?

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

 We accommodate returns and exchange within 3 days on the day you received the order. The item must be MINT condition no missing tags, or labels. Have not been opened, worn, combed, free from perfume/cologne, smoke/ cigarette or tampered for hygienic purposes.

For more information please check our Returns policy

 

2. Can I exchange open item?

For hygienic purposes we only accept un-open product to exchange

 

3. What time is your store hours

We are open weekdays from 8:00am to 5:00pm central time. For after office hours you may send us an email with your phone number, will get back to you on next business day

 

 4. How to measure your head for a wig

Please check the guide section for the details       

 

 5. How do you track the orders?

We use your contact detail from the time you enter your shipping information. Please make sure the shipping information you provided is correct.

Once your order is shipped you will be receiving an email update with the tracking information either of the following couriers FEDEX or UPS or USPS.

 

6. What are your payment options available?

We accept major credit cards American Express (AMEX), Visa, Master Card, Discover dnd Paypal